Shipping & Handling
SHIPPING & HANDLING
Orders will be processed within 2 business days from the date your order is received, and credit verification has been confirmed. Orders placed on Friday after 11:00 AM EST will be processed the following Monday. Transit time does not include Saturday, Sunday, or Holidays.
Once your credit card is authorized, you will receive a confirmation email from us. In general, domestic orders are processed in 1-2 business days. Once processed you will receive your order within 5-10 business days.
Arrival time is an estimate and unfortunately, cannot be guaranteed. We’ll do our best to ship your order as soon as possible so it can be delivered in a timely manner. *Please note, due to the busy holiday season shipping carriers are experiencing delays and we are unable to guarantee delivery by a certain date.
If your order is undeliverable as addressed due to insufficient address, the carrier will return the package back to our warehouse. This process may take up to 30 days. Once we receive your package, we will notify you by email. If you would like us to re-ship your package to the correct address, shipping charges will apply to your order. If you choose to be refunded, original shipping charges will be deducted from your refund.
Pure Cashmere NYC is not responsible for delays in shipping or delivery, due to natural and or uncontrollable events. Additionally, Pure Cashmere NYC is not responsible for delays related to the courier itself (such as customs clearance). Unfortunately we do not have control over these delays.
Signature upon delivery is required, no exceptions.
We do not accept PO Boxes for delivery.
We ship to all US states. (except Hawaii and Puerto Rico)
Depending on your delivery address, different taxation rules and additional charges may apply. If you are expecting to receive the items from outside of your territory, you may need to pay import duties upon receipt of the product. Neither we nor the Partner have any control over these charges and we cannot advise on their amount. You will be responsible for payment of any such import duties and taxes that are not included. Please contact your local customs office for further information and a 'landed cost estimate' before placing your order.
Please contact our Customer Service department at firstname.lastname@example.org directly for further inquiries about your order.